Earwig News

HOW TO AVOID FAILED IMAGE UPLOADS

Over the last few weeks some users have been finding that images that they upload to Earwig through the app on their iPads (or iPhoness) are not arriving in the Image Bank. As this process has been working smoothly for five years (and for over three million images) this sudden development has had our Earwig elves scratching their pointy-eared heads.

But they have now found the problem.  As usual, it’s another change to the iOS code.  This time, Apple have changed the format of the images held in Apple devices, so that they aren’t compatible with other systems.  Very annoying for everyone. For the techies who want chapter and verse on this, here it is.

Normally, when they make a change to an image format, the system operator provides an ‘encoder’ to enable other systems to convert the image back to a useable format. This, Apple have neglected to do. So, if you are suffering from this, the only immediate solution is to change the image settings on the device.  Here’s how. It’s only a couple of clicks. But if you’re not sure about it, take the device to your school IT manager and show them this post.

  1. Open Settings on your device and tap Photos.
  2. Scroll down to the bottom option, headed ‘Transfer to Mac or PC’.
  3. Choose Automatic.

iOS will then convert all media to a compatible format when sharing.

Author Info

Emilie-Kate Kidd

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